What is Behavior Based Interviewing?
The purpose of the behavior based interview is to learn about a candidate through a series of questions that draw on the candidate’s past experiences: situations/tasks handled, actions taken, and results achieved. Behavioral interviewing is said to be more predictive of future behavior than traditional interviewing. This process of interviewing is most commonly referred to as the STAR method:
Explain the situation that you are facing. What is the problem, obstacle, or incident that you have to respond to or handle? Describe a specific situation, not a generalized description. Give enough detail for the interviewer to understand.
What do you need to accomplish? What do you need to do to achieve the best results?
Describe the action you are taking. Be sure to keep the focus on you not the efforts of the team, even if it is a team effort. Tell them exactly what you action you are taking, do not hypothesize.
What happens? What do you achieve? What do you learn?
The following list contains some sample questions that you may be asked during a student affairs behavior based interview:
- Tell me about how you worked effectively under pressure.
- Share a time when you made a mistake. How did you handle it?
- Give an example of goals you have set. Have you achieved any of them?
- Discuss how you handled disagreements with someone at work?
- Describe a time on any job where you were faced with stressors that tested your coping skills. What did you do?
- Give some examples of ways you minimize stress.
- Give me an example of a specific occasion in which you had to comply with a policy that you did not agree with.
- Describe a significant piece of writing that you have had to complete.
- Give me an example of a time when you had to go above and beyond the call of duty in order to get a job done.
- Describe a creative work-related project which you have/had to complete.
- Tell me about a time when you had to carefully analyze a situation in order to effectively guide your actions.
- Share what you did on your last job to contribute to a team environment.
- How did you handle a time where others on your team were negative?
- Give me a time when one of your suggestions was put into practice by your supervisor.
- Have you ever had to implement change in your area of responsibility? How did you get started?
- Describe how you developed rapport with your peers.
- Describe how you developed rapport with your supervisor.
- Describe a creative way you solved a customer’s problem.
- Tell me about an accomplishment that you are very proud of and why it means so much to you.
- Provide me with an example of a time when you had to teach someone a new procedure.
- Tell me about a time when your supervisor was not satisfied with the quality of your work. What actions did you take?
- Give me an example of a time when your schedule was interrupted by unforeseen circumstances. How did you handle it?